Smart hands / remote hands
Power cycles, part swaps, visual checks and guided work while your engineer stays on the call.
Partners · MSP smart hands
Smart hands and field dispatch for MSPs and IT teams.
Local hands on site in Orange County and the Inland Empire. We follow your ticket, take the photos and send the notes back so your remote team stays remote.
What we cover
Your playbook. Our hands.
Dispatch-based smart hands for MSPs, POS providers and internal IT teams that need reliable local capacity.
Rack and stack
Equipment received, racked, connected to existing power and network, labeled and photographed.
Network cutovers
Switch, firewall and ISP cutovers, including after-hours windows, with a clear go/no-go checklist.
POS, AP and switch rollouts
One site or many. Same checklist, same photos and the same closeout at every location.
Photos and notes to your ticket
We attach what your dispatchers need: serials, rack photos and a short status note.
COI and rate card on request
Ask for our certificate of insurance and current half-day / day rates when you are ready to onboard us.
How a dispatch runs
One point of contact. Clear handoff.
01
Send the ticket
Scope, site contact, window and any scripts or credentials your engineer will use.
02
Confirm
We confirm ETA, tools and what success looks like before we roll.
03
Execute
On-site work with your remote engineer as needed. Escalations go straight back to you.
04
Report
Photos, notes and serials in your ticket format before we close.
Who shows up
Add field capacity, not headcount.
Phelo Tech Solutions is a Corona-based father and son team with 35+ years of combined field experience. We are built for partner dispatches across Orange County and the Inland Empire.
Experience35+ yrs combined
Based inCorona, CA
Service areaOrange County & Inland Empire
Questions
MSP smart hands FAQ
Do you white-label?
We can work under your brand at the site when the engagement calls for it. Ask when you request a rate card.
How fast can you take a dispatch?
Same-day or next-day when coverage allows. After-hours cutovers are scheduled in advance.
What is out of scope?
We handle IT equipment on your existing network: rack and stack, cutovers, device swaps and configuration. Construction-type work is referred out; we stay on the IT side.
Insurance?
Certificate of insurance available on request for partner onboarding.
Send us your next dispatch.
Include the site, window and ticket number. We reply within one business day.
Get started
Send a dispatch or partner request
Include site address, window, ticket number and scope. We reply within one business day.
Call(949) 997-4425
Emailcontact@phelotech.com
Service areaCorona, CA 92883. Serving Orange County and the Inland Empire
HoursMon-Fri 9 AM-6 PM